01 Who we are and what we provide
Forge Growth Digital Limited (trading as Forge Growth Digitals) provides the Forge WhatsApp workspace, WhatsApp automation, CRM setup, websites, SEO, support, and related digital services.
02 Agency projects
For agency projects, scope, timelines, deliverables, and payment terms are confirmed in writing before work begins.
03 What you provide
Clients must provide accurate business information, approvals, access credentials, brand assets, and content needed to complete the work.
04 Free trial
Forge workspace trial: 14 days with no card required, starting when your first WhatsApp number is connected, for one number and up to 200 assistant replies. When it ends your saved data stays readable and paid features pause until you choose a plan.
05 Plans, allowances and renewal
Each plan includes the monthly allowance shown on our pricing page; yearly plans receive that allowance every month of the paid year, and unused replies do not carry over. Subscriptions renew according to the billing period selected until you stop renewal in your workspace. Access to paid features may be limited if payment fails. Refunds follow our refund policy.
06 Connecting WhatsApp
You may only connect a WhatsApp number you own or are authorised to manage, and you must have a lawful basis to share your customers’ conversations with us for analysis. The self-serve connection links your existing WhatsApp account and is not the official Meta WhatsApp Business Platform; WhatsApp may restrict any number, and we cannot guarantee it will not.
07 AI suggestions
Forge’s AI suggestions can be wrong or incomplete. Review findings and drafts before acting; a customer reply is sent only when you approve it, and you remain responsible for it.
08 Your responsibilities
You remain responsible for your business communications, compliance, customer promises, product claims, and use of WhatsApp or third-party platforms.
09 Exporting and deleting your data
You can export your data or delete your account at any time from Settings → Your data & account. Deletion disconnects your numbers immediately and erases your workspace 30 days later unless you cancel; stop any paid renewal first.
10 Changes to these terms
We may update these terms when our services change. If a change is material we will ask you to accept the new version; continued use of the website or services otherwise means you accept the updated terms.
11 Acceptable use
You may use Forge only for lawful business communication with people who contacted your business or agreed to hear from it. You must not use Forge, or any number connected to it, to:
- send bulk, unsolicited or automated messages to people who have not contacted you or agreed to receive them, or keep messaging someone who has asked you to stop;
- break WhatsApp’s terms or policies, including its Business and Commerce policies, or try to avoid a restriction WhatsApp has placed on a number;
- offer or promote anything illegal in Nigeria, or anything WhatsApp prohibits, including fraud, fake investment or loan schemes, counterfeit goods, weapons and unlicensed financial services;
- harass, threaten or deceive anyone, or pretend to be a person or business you are not;
- collect, share or process personal data without a lawful basis under the Nigeria Data Protection Act 2023;
- upload malware, probe or overload our systems, scrape the service, or get around usage limits, security or access controls;
- copy, resell or rebuild the service, or reverse engineer it except where the law allows.
You are responsible for the actions of anyone you give access to your workspace.
12 Suspension and termination
We may pause sending, disconnect a number, or suspend or close your account if:
- you break clause 11 or another of these terms;
- your use puts WhatsApp numbers, our systems or other customers at risk;
- a payment is overdue and not settled after the grace period shown in your workspace;
- the law, a court or a regulator requires it.
Where it is safe and lawful, we will tell you first and give you a reasonable chance to fix the problem. For serious or repeated misuse we may act immediately and tell you afterwards.
You can stop using Forge and delete your account at any time from Settings → Your data & account. If we close your account for a reason other than your breach, we will refund the unused part of any prepaid period. After closure, your data is handled as described in clause 9 and our Privacy Policy. Clauses 13–22, and any amount you owe, continue after termination.
13 Service availability and changes
We work to keep Forge available and reliable, but we do not guarantee it will be uninterrupted, error-free or available at any particular time. Forge depends on services we do not control, including WhatsApp, the WhatsApp connection infrastructure, internet providers, hosting, AI model providers and Paystack. When they fail or change, parts of Forge may stop working.
We may carry out maintenance, and will try to do it at quiet times. We may add, change or remove features. If we remove a feature that is a main part of your paid plan, we will tell you in advance, and you may cancel and receive a refund of the unused part of your prepaid period.
Features marked beta, preview or coming soon are offered as they are and may change or end without notice.
14 Disclaimers
Except as these terms expressly say, Forge is provided “as is” and “as available”. To the extent the law allows, we make no other promises, including that Forge will suit a particular purpose or produce a particular commercial result.
AI output. Classifications, findings, summaries and draft replies are generated automatically and can be wrong, incomplete or out of date. Review them before you act or approve a reply. You decide what is sent, and you are responsible for each message you approve.
WhatsApp. The self-serve connection links your existing WhatsApp account and is not the official Meta WhatsApp Business Platform. WhatsApp may restrict, ban or disconnect any number at any time, for reasons we cannot see or control. We are not responsible for such a restriction or for messages you cannot send or receive because of it.
Nothing in these terms limits a right you have under the Federal Competition and Consumer Protection Act 2018 or any other law that cannot be excluded by contract.
15 Limitation of liability
To the extent the law allows, neither you nor we are liable to the other for:
- lost profits, sales, revenue, customers, opportunities or goodwill;
- loss caused by a WhatsApp restriction, ban or disconnection;
- indirect, special or consequential loss;
even if that loss was foreseeable.
To the extent the law allows, our total liability arising from Forge or these terms, in any 12-month period, is limited to the greater of (a) the fees you paid us for Forge in the 12 months before the event that caused the claim, and (b) ₦50,000.
These limits do not apply to liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence. They also do not limit your obligation to pay fees you owe, or your obligations under clauses 11 and 16.
16 Indemnity
You will cover our reasonable losses and costs, including legal fees, from any claim by a third party or regulator that arises from:
- messages you approve or send through Forge, and the promises, prices and claims in them;
- your breach of clause 11 or of data protection law;
- personal data you share with us without a lawful basis.
We will tell you promptly about such a claim, let you lead the defence where it is reasonable to do so, and not settle it without your agreement, which you will not unreasonably refuse.
17 Your data and our software
You own your business information and your customers’ conversations. You give us permission to store, process and display them, and to send them to the providers named in our Privacy Policy, only as needed to run Forge for you, keep it secure and meet the law. We do not use your customers’ conversations to train AI models for other businesses or to advertise to anyone. Clause 22 sets out how we process your customers’ personal data on your behalf.
We own Forge, its software, design and brand, including Forge Growth Digitals and its logos. These terms give you a right to use Forge while your account is active, not ownership of it. If you send us suggestions, we may use them without owing you anything.
18 Fees, taxes and payment
Prices are in naira and are shown on our pricing page and in checkout. Prices do not include VAT. Where we are required to charge VAT, we add it at the applicable rate, currently 7.5%, and show it at checkout before you pay. Payments are processed by Paystack. You authorise us to charge the payment method you choose for each renewal until you stop renewal in your workspace.
We may change our prices. A new price applies only from your next renewal, and we will tell you at least 14 days before it does. You can stop renewal before then.
If a renewal fails, your workspace shows a grace period. If payment is still not made when it ends, paid features pause and your saved data stays readable, as described in clauses 4 and 5. Refunds follow our refund policy.
19 Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria.
If a dispute arises, either party may give written notice of it. Both parties will try in good faith to resolve it within 30 days of that notice. If it is not resolved, either party may refer it to mediation under the Arbitration and Mediation Act 2023. If mediation does not resolve it within a further 30 days, the dispute will be settled by arbitration under that Act, before one arbitrator, seated in Abuja and conducted in English.
Either party may still apply to a court for urgent relief, for example to protect confidential information or stop misuse of the service. Nothing here removes a right a consumer has to bring a complaint to the Federal Competition and Consumer Protection Commission or the Nigeria Data Protection Commission.
20 Notices
We send notices to the email address on your account, or show them in your workspace. You send notices to hello@forgegrowth.ng. A notice by email counts as received on the next business day after it is sent.
21 General
Assignment. You may not transfer your account or these terms without our written consent. We may transfer them as part of a reorganisation, merger or sale of our business, and will tell you if we do.
Events outside our control. Neither party is responsible for a delay or failure caused by events it cannot reasonably control, such as power or network outages, provider failures, strikes, or government action.
Severability. If a court finds part of these terms invalid, the rest still applies.
No waiver. Not enforcing a right straight away does not give it up.
Entire agreement. These terms, our Privacy Policy, our refund policy and any written agency agreement are the whole agreement between us about Forge. For agency projects, the written agreement wins where it conflicts with these terms.
22 Data processing
When Forge handles personal data about your customers, such as their names, phone numbers and messages, you are the data controller and we are your data processor. This clause is our data processing agreement with you under the Nigeria Data Protection Act 2023. You are responsible for having a lawful basis to share that data with us, and for telling your customers, for example in your own privacy notice, that you use service providers to manage your WhatsApp conversations.
For that data, we will:
- process it only to provide Forge as these terms and our Privacy Policy describe, following your instructions as set by these terms and the settings you choose, and tell you if we believe an instruction breaks the law;
- make sure our staff and contractors who can access it are bound to keep it confidential;
- protect it with appropriate technical and organisational measures, including encryption in transit and restricted, need-to-know access;
- use only the sub-processors named in our Privacy Policy, under written terms that protect the data at least as well as this clause, and update that list before we add or replace one; if you object to a change, you may close your account and we will refund the unused part of any prepaid period;
- transfer it outside Nigeria only as the Act allows;
- help you, where reasonable, to answer your customers’ requests to access, correct or delete their data, and with any security or impact assessment you must carry out;
- tell you without undue delay after we become aware of a personal data breach affecting it, with the information you need to meet your own duty to notify the Nigeria Data Protection Commission;
- erase it when your account is deleted, as described in clause 9, unless the law requires us to keep it, and let you export it before then;
- give you the information reasonably needed to show that we meet this clause.